Return Policy

Physical Product Returns:

Everything purchased from Avia Educon or any of its partners or affiliates comes with a 100% satisfaction guarantee. If you don’t like it, or it is not what you were looking for, you may return it for a full refund or exchange. All we ask is that you make your decision within 30 days and the item be returned in re-sellable condition. If an item is defective or if we made an error, we will refund the cost of shipping too. A pre-return authorisation is not necessary. However, please include with your return either a copy of your receipt, or your order number, or your name and complete shipping address and contact information, along with instructions on how you would like to be reimbursed.

Returns may be sent by mail or GLS parcel service to:

Avia Educon d.o.o.

Bjelovarska 43

10360 Sesvete

Croatia

eProduct Returns:

eProducts are also satisfaction guaranteed. If you do not like it, or it is not what you are looking for, it may be returned for a refund within 30 days of purchase. However with most eProducts, a 7% license fee from Adobe Systems is included in its price. Because that license is not cancelable, your total refund will be 93% of the eBook’s price.

To Return an eProduct:

Please contact our technical support team by e-mail or by phone.

Wholesale Customer Dealer Return Policy

Avia Educon wants our bookstore and dealer customers to feel free to responsibly over stock so that you can safely serve your last minute enrollees and other unexpected customers. Therefore your overstocked items may be returned for credit or exchange within 6 months of purchase according to the following:

  1. Your returned items must be current editions, in new condition, and free of labeling or markings.

  2. Wholesale returns are credited towards current invoices or future purchases, but not eligible for cash refunds.

  3. Special order items (items not in our regular catalog) are not returnable.

  4. Large returns may (at our discretion) be subject to a restocking fee as so:

a) returns equaling less than 25% of the original order incur no restocking fees.

b) returns of 25-50% of the original order may incur a 5% restocking fee.

c) returns greater than 50% of the original order may incur a 10% restocking fee.

5. As eCards and preloaded thumb drives are custom made per your order, there is a 5 € per unit return fee on unsold items. eCards do not need to be physically returned. Just email us the remaining EC codes and we can disable them.