Shipping Policy

Same day shipping

Most orders placed before 14:00 h Central Europen Time (CET) Monday-Friday (except holidays) are shipped out the same day.

Shipping within the EU

Standard shipping for all EU addresses and most other European countries is done by our partner GLS parcel service. The packages are delivered directly to your door at the address of your choice.

Free shipping in EU on retail orders over 200 € is by standard GLS parcel service. Free shipping normally do not apply to wholesale orders, if not agreed otherwise. The order of 4 complete book sets is a minimum to qualify for free shipping on wholesale orders within EU only.

Shipping options and costs are displayed on the checkout page once you have entered your order. Please note that non-EU countries charge various taxes and duties when you receive your order. These taxes are NOT determined or collected by us and so are NOT included with your shipping total at the time of checkout.

Shipping method

GLS offers reliable shipping solutions – both nationally and internationally in Europe and worldwide. Europe is the defined core market. Here, the GLS Group covers 41 states with its parcel services, the majority via own subsidiaries, others via reliable partner companies. All shipments are fully traceble and insured. The exact delivery date and time will be pre-announced and agreed by SMS/e-mail.

GLS offers recipients several information and communication possibilities. The internet, e-mail systems and mobile phones linked to the state-of-the-art IT solutions of GLS all play an important role in this.

Depending on the country the possibilities include:

  • Europe-wide shipment tracking (via the GLS website or GLS Mobile App)
  • Notification of parcel delivery by e-mail or text message
  • Delivery options to choose from when ordering in an online shop
  • Online redirection of parcels that are already en route
  • Hotlines for recipients

In some countries it is already possible to preselect a GLS ParcelShop as a delivery address when ordering goods online. You can find out which delivery options are available in a particular country by visiting the website of the GLS national company.

GLS provides reliable on-time service. However, as all transportation is subject to delay due to weather or other unpredictable factors, neither GLS nor Avia Educon can absolutely guarantee on time delivery of any package.

Any other delivery option is possible, however in such a case we can’t guarantee free shipping.

International Shipping

Standard International shipping options and costs are displayed on the checkout page once you have entered your order. Please note that many countries charge various taxes and duties when you receive your order. These taxes are NOT determined or collected by us and so are NOT included with your shipping total at time of checkout. If your shipment can be marked in some way to help with these matters, please let us know in the “comments” box of the checkout page or send us an e-mail. If you do not pay the duties and taxes associated with your order or refuse your package for any reason, we will not be able to refund the cost of shipping to your location and the cost to return the order to our warehouse.

When shipping internationally, our policy is to choose the cheapest possible shipping option. However, it is up to you to choose any option you prefer. Please let us know your preference.

International postal shipments are NOT trackable or insurable and so the successful delivery of your order can not be guaranteed. If your international postal shipment does not arrive or is damaged enroute there is nothing we can do about it. You would have lost your money. Avia Educon WILL NOT replace merchandise lost or damaged in the international postal system! Orders over 200 € which are paid by credit card can not ship postal. If you want your large order to ship postal, it must be paid for by wire transfer or money order (see payment options below).

Freight Forwarders are a safe and economical method of shipping larger orders (typically over 50 kg). If you do not currently use a freight forwarder, please ask us to recommend one which serves your area.

Customs

If you would like your package marked in a specific way to help it clear your country’s customs, please note your request in the comments section of the checkout form or send us an e-mail.

Payment Methods

  • Credit Card
  • MasterCard, Visa, SEPA, PayPal
  • Money Order
  • Electronic Wire Transfer
  • Email or call for wire transfer details.

Please e-mail us to let us know when your wire transfer has been sent.

Purchase Order

Customers with pre-arranged credit with Avia Educon may choose Purchase Order as the method of payment. Customers will then be sent an invoice to the billing address provided. Please note that eProducts cannot be ordered online by Purchase Order . To order an eProduct by purchase order, please email us or call.